TICKETING TERMS AND CONDITIONS AS PROVIDED BY HRP
You must accept these terms and conditions before you can proceed with your booking.
Tickets are sold subject to the following terms and conditions:
❌ Please note, once a booking is confirmed, refunds, cancellations, and rescheduling are not possible.Tickets must not be offered for re-sale via a third party. To do so will invalidate the ticket.
Notwithstanding anything above, the laws of England and Wales apply to all tickets sales except those related to Hillsborough Castle and Gardens where the laws of Northern Ireland will apply.
Historic Royal Palaces reserve the right to refuse admission, terminate a visit, close rooms or restrict access to areas within the grounds around the palaces at short notice and without prior warning.
VISIT TERMS AND CONDITIONS
You must accept these terms and conditions before you can proceed with your booking:
Children under the age of 16 must be accompanied by an adult. We reserve the right to refuse admission to unaccompanied children.
There is a strict adult to child ratio depending on the age of the children, as follows:
13-15 years: 1 adult to every 15 children
6-12 years: 1 adult to every 10 children
0-5 years: 1 adult to every 5 children
We reserve the right to refuse admission if the ratio of child to adult is higher than permitted.
Smoking is prohibited within all buildings and anywhere on site unless you are in a designated smoking area. Hillsborough Castle and Gardens is a non-smoking site.
Eating and drinking are prohibited within all buildings, except designated refreshment and cafeteria areas.
The use of photographic and recording equipment, or mobile phones (and selfie sticks), are prohibited within all buildings (unless otherwise advertised).
Unless signage says otherwise, you are not permitted to touch any of the artworks or furniture on display.
Dogs will not be admitted (except assistance dogs).
Security checks are in place at all palaces and will include bag searches and sniffer dogs.
Back packs and large bags/suitcases are not permitted to be carried within any of our buildings.
Limited luggage storage is available at the discretion of Historic Royal Palaces and subject to availability, withdrawal at any time and bag searches. You are strongly advised to check prior to your visit that such facilities are available and not to bring large items with you.
We do not tolerate abuse of staff for any reason and will terminate visit in the event of abusive behaviour.
